Refund policy

Everything we make is cut and built to your order: the plate, the pitch, the thickness, the rod length, the bracket. Because each part is custom-made, it is non-returnable. If we got something wrong, we make it right.

Canceling or changing an order

You can cancel or change an order, for a full refund, at any time before production starts on it. Once production starts, your parts are being cut for you alone, and the order can no longer be canceled or changed.

Your order's status page shows which side of that line it is on. The link is in your order confirmation email, and you can look it up with your order number. While your order is waiting its turn, you can also ask on that page to be emailed the moment production starts.

To cancel or change an order, reply to your order confirmation email or call us at (325) 400-1274 with your order number. What counts is when your request reaches us: if it reaches us before production starts, we honor it, even if we read it afterward.

If production has already started, we finish and ship your order unless you tell us not to. We can't refund the parts, but we refund any powder coating we have not yet applied, and any shipping you paid if the order does not ship.

Inspect your order when it arrives

Please inspect your order when it arrives. Report any defect in writing within 5 business days of delivery, and before the part is installed. Contact us with your order number, a description of the problem, and photos.

Installing or modifying a part counts as final acceptance of it.

If a part is defective

If we verify that a part isn't what you ordered or wasn't made correctly, we repair it, replace it, or credit you for it, at no charge to you, shipping included. Our liability is limited to that repair, replacement, or credit. We aren't responsible for labor costs or for consequential damages.

Normal fabrication variation within +/- 1/16" is not a defect, unless a tighter tolerance was agreed for that part.

If an order arrives damaged or incomplete

Heavy orders often ship in more than one box, and the boxes don't always arrive on the same day, so check the tracking for each one first. If a box is lost or damaged, contact us with its tracking number, and send photos of any damage with as much detail as you can. We file the claim with the carrier on your behalf and help resolve it.

Returns for other reasons

We can't accept returns or exchanges of parts that were made as ordered. That includes a part ordered in the wrong size, pitch, or quantity. Each one is made for a single order, and heavy steel is expensive to ship.

Before you order

Please review your order carefully. If you are even a little unsure, make a mockup out of cardboard or paper first. Every plate has a detailed drawing with dimensions you can zoom in on, and our designers show each tie rod system and connector to your measurements before you buy.

If you'd like help choosing, call us or contact us. We love helping customers with their projects.