Your Privacy Choices

As described in our Privacy Policy, we collect personal information from your interactions with us and our website, including through cookies and similar technologies. We may also share this personal information with third parties, including advertising partners. We do this in order to show you ads on other websites that are more relevant to your interests and for other reasons outlined in our privacy policy.

Sharing of personal information for targeted advertising based on your interaction on different websites may be considered "sales", "sharing", or "targeted advertising" under certain U.S. state privacy laws. Depending on where you live, you may have the right to opt out of these activities. If you would like to exercise this opt-out right, please follow the instructions below.

If you visit our website with the Global Privacy Control opt-out preference signal enabled, depending on where you are, we will treat this as a request to opt-out of activity that may be considered a “sale” or “sharing” of personal information or other uses that may be considered targeted advertising for the device and browser you used to visit our website.

What is the lead time on orders?

The lead time is displayed in red at the top of the Cart with at least one item in it. That is the best way to see the most up-to-date times. In general, powder coating and welding will add additional time to the standard lead time listed. Lead time is measured from the order placed to when it is shipped from our shop. We unfortunately have no control over independent carrier shipping times. You will get a tracking number as soon as your order is shipped.
What is the status of my order?

If you have not received a tracking number, you can call or email us, and we can provide you with an updated shipping estimate. If your order has shipped, please use the tracking information provided.
What do I do if my order is delivered incomplete or damaged?

We sometimes ship orders in multiple boxes. You will receive a tracking number for each box. Even though we ship all the boxes at the same time, they don’t always show up on the same day. Please verify the tracking information for each box.

Unfortunately, there are times when orders do get lost or damaged during shipping. Please contact us with the tracking number, and we will assist you in resolving the issue. If there is damage, pictures of the damage and as much detail as you can provide will help us when we are filing a claim with the shipping company on your behalf.
Do you do custom orders?

Yes! We love designing the perfect item for our customers' unique needs. We do not charge for customization; we just charge for the cost of the steel. Use the contact form below or send an email to quotes@timberplates.com for a customized quote. Please be sure to include:

  • Your name
  • Phone number
  • Any designs or drawings you have
  • Steel thickness
  • Whether you would like powder coating
  • The shipping address

We can take it from there.
Do you ship to Canada?

We ship to Canada, but customs fees and tariffs are added to the order cost. 
Do you offer galvanizing?

Yes! We do offer galvanizing. Please give us a call, and we can give you a quote. Please note that galvanizing adds substantially to lead times. Please plan accordingly.
What grade of steel do you use?

We use industry-standard A36 plate. If you need a custom grade of steel, please call for a quote.
Which collection should I use?

In general, the timber width determines the collection you choose. We usually recommend leaving a wood "reveal" around the plates rather than having the plates go right to the edge of the wood. Also, please be aware that “dimensional lumber” is specified in nominal dimensions. For example, a 4 x 4 dimensional lumber post like you would buy at a big box store is actually 3 ½” x 3 ½”, so our 4” wide Taiga plates would actually extend past the edge of the lumber. Rough-sawn lumber is typically specified in actual dimensions, so a rough-sawn 8x8 will be roughly 8" by 8".

If in doubt, call us, and we will work with you to select the best choice for your application.
What steel thickness should I choose?

Purely decorative plates can be 3/16". Plates that are expected to provide structural support should usually be 1/4". Note: Customer takes all responsibility for structural suitability of timber connector plates. A qualified engineer should always be consulted to ensure structural integrity.

Need another thickness? Please contact us for additional options.
How do I add powder coating to an order?

The powder coating option will appear above your cart during the checkout process.

Click the checkbox, and the cost will be added to your cart. It might take a second or two to refresh the screen. To remove powder coating, uncheck the box.
What size are the bolt holes?

The standard hole size of our plates is 11/16” unless otherwise noted. These holes are designed for 5/8" bolts. Our awning and face-mounted brackets default to 1/4" fasteners. If you would like to use a fastener of a different diameter, please contact us. We can usually make that change for free.
What finishing options are available?
  • Unfinished (included) - Mild steel rusts, so expect some superficial rust on your plates. In most cases, you can ignore it and apply your finish right over it, but if you really want, take some steel wool or sandpaper to it and wipe it off.
  • Powder coat (additional cost) - Our matte black powder coat is gorgeous and one of the most durable finishes on the market. This is the preferred option for outdoor applications because of its UV stability. Matte black powder coating can be selected at checkout. Contact us if you need a different color.
  • Galvanized - For outdoor installations in very wet environments or in environments close to the ocean, galvanizing is the best choice for rust resistance. Please contact us for a quote if you need your parts galvanized.
Can I return my order?

Our plates are cut to order, and shipping of heavy steel plates is expensive. As such, we are regrettably not able to accept returns. Please review your order carefully before you place it. If you are even remotely unsure, consider making mockups out of cardboard or typing paper. All of our plates have detailed images that you can zoom in on and get accurate dimensions.

If all else fails, call us, and we can help you pick the right plates. We love helping customers on their projects.
What is your refund policy?

You can view our refund policy here.